Shipping Delivery

COLAMYOffice is the dedicated office furniture storefront of COLAMY and is operated by Aurora Maison Inc. Products sold through this website may carry the COLAMY brand. Customer support for COLAMYOffice orders is provided by the COLAMY customer service team.

COLAMYOffice currently accepts orders for delivery within the contiguous United States.

COLAMYOffice provides free standard shipping on eligible orders delivered within the contiguous 48 U.S. states.

Orders may be fulfilled from COLAMY warehouses in California, Texas, or New Jersey, depending on inventory availability and the delivery address.

Most in-stock standard products require 1–2 business days for processing and an estimated 5–7 business days in transit. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Pre-order items will be shipped according to the estimated shipping date shown on the applicable product page.

Where We Ship

Standard Products

Delivery Method: FedEx or another designated carrier shown in your tracking information
Deliverable Area: Contiguous 48 U.S. states
Shipping Cost: Free
Processing Time: 1–2 business days
Estimated Transit Time: 5–7 business days after processing

Oversized Items

Delivery Method: Truck delivery or another designated carrier shown in your tracking information
Deliverable Area: Contiguous 48 U.S. states
Shipping Cost: Free
Estimated Delivery Time: 2–4 weeks after processing

Free standard shipping applies to eligible products purchased directly through colamyoffice.com and delivered within the contiguous 48 U.S. states. We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories.

Due to carrier restrictions, we currently do not deliver to PO Box or APO/FPO military addresses.

Order Change / Cancellation

If you need to change or cancel an order, contact us at hello@colamyhome.com as soon as possible and before the shipment notification email is issued. Because orders may begin processing shortly after they are placed, change and cancellation requests are not guaranteed. Please verify your delivery address carefully before completing checkout.

Once an order has entered fulfillment or has shipped, it may need to be handled according to our Returns & Refunds Policy.

Processing Time & Shipping Time

Before shipping, the warehouse usually needs 1–2 business days to process and prepare the package.

For the contiguous 48 U.S. states, standard-product transit time is usually 5–7 business days after processing. This means most in-stock standard orders are estimated to arrive within 6–9 business days after the order is placed.

Items in the same order may have different estimated shipping dates due to inventory availability and may arrive in separate packages.

For pre-order items, please refer to the estimated shipping date shown on the applicable product page.

Track My Order

You will receive a shipment notification email when your order leaves our local warehouse. You can track your shipment using one of the following methods:

Check My Account > Order History.
Use the tracking link in the shipment notification email for your COLAMYOffice order.
Enter the tracking number on the applicable carrier's website. For FedEx shipments, visit fedex.com.

For shipping assistance, contact the COLAMY customer service team at hello@colamyhome.com.

Delivery Exceptions

If you experience an issue with your delivery, contact us at hello@colamyhome.com so we can help resolve it as quickly as possible.

Delayed / Missed Delivery

If your order is late or appears to be missing, please:

Check the latest tracking information.
Allow additional time in case of carrier delays.

Your order has not arrived after the expected delivery date; or
There have been repeated unsuccessful delivery attempts.

When contacting us, provide your order number and a brief description of the issue. We will check the status with the carrier and help arrange an update, redelivery, or next steps.

Delivered but Not Received

If tracking shows "Delivered" but you have not received your package, please first:

Check with family members, neighbors, or building management/front desk.
Check common or safe delivery locations, such as a mailroom, parcel locker, reception area, garage, or porch.

If you still cannot locate the package, contact us with:

Your order number; and
Confirmation that you checked the locations listed above.

We will assist with investigating the issue with the carrier and advise you on the next steps.

Incorrect / Damaged / Missing Items

The wrong size, color, or model;
An order with missing items or accessories; or
An item or package damaged on arrival.

Please contact us within 7 days of delivery. Provide your order number, a brief description of the issue, and clear photos of the item and packaging where applicable. After reviewing the information, we may arrange a replacement, exchange, or refund in accordance with our Returns & Refunds Policy.

Shipping Q&A

Where does COLAMYOffice ship?

We provide free standard shipping for eligible orders delivered within the contiguous 48 U.S. states. We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories.

Can I ship to a PO Box address?

We currently do not ship to PO Box addresses. Please provide a complete and valid street address when placing your order.

Can I ship to an address outside the United States?

COLAMYOffice currently serves the contiguous United States. Customers in Canada, the United Kingdom, or the European Union should review the shipping policy on the applicable regional COLAMY website before ordering.

Can I cancel my order?

Contact us as soon as possible if you need to change or cancel an order. Because orders may enter processing shortly after they are placed, requests are not guaranteed. Once an order has shipped, it may need to be handled under our Returns & Refunds Policy.

Why did my order arrive in multiple boxes or from multiple carriers?

Orders may arrive in multiple packages because of order size, product availability, or fulfillment from different warehouses. Each package may have its own tracking number and delivery date.

Why is the tracking number not working?

The carrier may not have picked up or scanned the package yet. Allow 1–2 business days for tracking to update. If there is still no update, contact us at hello@colamyhome.com.